Let Keyline host your communication requirements !
Some of our clients have configured their services in highly imaginative ways to provide functionality that is not available to them with conventionally and in doing so have significantly improved their communications, accessibility and control whilst also adding appreciable value and potential.
Some of our most popular services:
o Virtual Call Centre – Highly functional configurability
o Web based call management – options available
o PCI Compliant Credit Card processing – Call centres/ offices
o Locator – up to four destinations
o Time based routing – as above but controlled by day and time.
o Conference calls – options available
o Mid-call transfer and enquiry calls
o Call recording – All Calls and Elective options
Accessibility, Management and Control – Overview
As a client you can have access to the configurable elements of your services to an extent that puts you squarely in control of what you create with the ability to change the structure, settings and functionality in real-time and at any time.
Secure access is always gained through one of our designated web sites where you can not only configure services but also access your call logs and billing together with monthly activity reports and view any applicable tariffs, listen to voicemail messages and any recorded information whether by voice or data collection.
Services that are created can also integrate with our other core product: Credit Card transaction processing.
This allows you to receive payment for products or services, again in real-time, automatically over the phone or from your website.
Virtual Call Centres
o Home workers (unlimited Geographic locations)
o Load balancing and call routing
o Call queuing and handling options
o Skills based routing
o Configurable Wallboard
o Unlimited operators
o operator scripts
o Comprehensive call logs, reports and Statistics
o Call recording options including “on answer” and “elective”
o Credit Card Processing options (Fully PCI compliant)
o Indirect access at competitive call rates
Systems, Service providers and resilience
Automate Inbound Card Payments to improve and to provide 24/7 Customer Service
The Telecoms and Credit Card Services have grown significantly during the last few years and now consist of multi-functional systems in London Birmingham and Manchester which are capable of handling thousands of calls an hour. Each location is interconnected to the BT network and to other service providers from whom we obtain a range of interfaces. In particular we have an IP network which provides some interconnection not only between our own geographically positioned systems but also with some of our client’s locations.
We also have a location in Southern Ireland which is interconnected to those in the UK particularly for some of our replicated client services.
To provide and maintain the highly processor intensive control over our services we have advanced call handling, logging and billing capability with multiple databases and servers to ensure a high level of availability and propagation of changes and additions to services and recordings as they occur.
All of the systems are developed, installed and maintained by in-house specialists who provide 24 x 7 support.
We use multiple Internet Service Providers to ensure resilient interconnections and the availability of our web sites.
Our outbound phone calls utilise several carriers who are selected to ensure we maintain a combination of quality of service and reasonable cost which is reflected in the price to you.
Our SMS text service (not premium rate) uses well known carriers with a quality of service that is essential when sending messages to worldwide destinations.
Keyline provides Virtual Freephone 0800 Business Telephone Numbers free of all service charges during year one, you only pay for your calls.
In year two we will request a monthly service charge of £5 in addition to your call costs.
Call Keyline UK Customer Services today on Freephone 0800 077 6311 or Email firstname.lastname@example.org for your Freephone 0800 Number (s)
When you’ve worked hard to get your business started up, the last thing you need is for your company to start losing money because your customers are put off by an expensive telephone number, or through missed telephone calls.
A virtual business telephone system is the ideal way to solve these issues as it will provide a cheap, reliable and professional way for your customers to contact you. Introducing a Freephone 0800 number will enable your customers to call your company as many times as they wish, without the worry of how much the calls are costing.
All 0800 numbers can be re-directed to a either a landline or a mobile or as a ” Hunt Group ”
How do free 0800 numbers work?
An 0800 number allows customers to contact a company directly without any cost to them. The costs for the calls can be bundled into a monthly package, much like a mobile phone contract, except you are paying for incoming minutes. The number can be re-directed to either a landline or mobile of your choice, with the peace of mind that the number can be changed easily by you via your own secure online web portal so new phones or office moves will no longer have an impact on your contact information.
Research suggests that providing an 0800 number to your customers can increase enquiries by as much as 175%, so it can be well worth the small investment.
How does your business benefit?
A professional business phone number will give your customers confidence, as this implies that your company is a large, renowned and well-established organisation.
Along with the number, your new non-geographic phone number will feature a complete call management package. This will include:
Introducing a professional voicemail system will mean that even if you are not available to answer any calls, the caller will be greeted by a voicemail message that is unique to your company. Any voicemails can be listened to remotely, or delivered to your email inbox as an audio file in real time.
… Welcome message
When someone calls your business number they will be greeted by a welcome message, which can be personalised to your company.
An auto-attendant will allow your customers to be forwarded to the correct person or department, this will bring an end to time spent answering calls that were meant for a different person or office.
A fax-to-email service will mean any communications via fax are delivered straight to an email address of your choice as a file attachment. This can then be stored electronically, without the need to waste paper and time scanning documents to your computer.
In addition to all of the above, you can gain access to call statistics and call recording. You can listen back to any calls made on your system, and view call logs which contain information such as how long calls are lasting. All of which will significantly increase your company’s level of customer service.
Keyline is a leading specialist in call management services and non-geographic virtual business telephone numbers operating from three UK sites and one in Dublin.