Call Centre Payment Service

Mobile Chip and Pin and Contactless Payments

Available utilising a secure Chip and Pin mobile card reader which can process payments via our unique payment and data integration application installed on a mobile device and fully integrated with our payment service.

The complete Keyline Telepay solution is Bluetooth connected to the mobile device and is designed to be used with a small mobile printer that can be configured to produce receipts and other documents related to the payment process.

The Pin entry Devices are configured with unique encryption keys to ensure the integrity of each transaction and its identity is also established with our payment system so you can be sure of the security of your customer’s data.

This solution is designed to work where payments are to be taken with the card holder present and, ideally when in the vicinity of a WiFi signal or the Mobile device’s data signal. It is especially designed to cope with payments being made in public transport environments.

Our virtual Freephone & Local Business Phone Numbers are easy to set up

No Contracts

£15 Connection

£5 monthly

Call Prepay in units of £20

Call 0800 077 6311 today

To give your business a local presence we can provide geographic phone numbers with any of the 610 area codes across the UK

This can enhance your company image as you can target specific areas of the UK to market to, even if you are not based there

These geographical numbers can divert either to your mobile or a landline Discounts are available for multiple number orders

Contact us : sales@keylinecom.com or Tel 0800 077 6311 www.keyline.com

KEYLINE PROVIDE TELEPHONE NUMBERS & AUTOMATED CARD PAYMENT SERVICES

Let Keyline host your communication requirements !

Let Keyline host your communication requirements !

KEYLINE TELECOMMUNICATIONS

Some of our clients have configured their services in highly imaginative ways to provide functionality that is not available to them with conventionally and in doing so have significantly improved their communications, accessibility and control whilst also adding appreciable value and potential.

Some of our most popular services:

o Virtual Call Centre – Highly functional configurability

o Web based call management – options available

o PCI Compliant Credit Card processing – Call centres/ offices

o Locator – up to four destinations
o Time based routing – as above but controlled by day and time.

o Conference calls – options available

o Mid-call transfer and enquiry calls

o Call recording – All Calls and Elective options
Accessibility, Management and Control – Overview

As a client you can have access to the configurable elements of your services to an extent that puts you squarely in control of what you create with the ability to change the structure, settings and functionality in real-time and at any time.

Secure access is always gained through one of our designated web sites where you can not only configure services but also access your call logs and billing together with monthly activity reports and view any applicable tariffs, listen to voicemail messages and any recorded information whether by voice or data collection.

Services that are created can also integrate with our other core product: Credit Card transaction processing.

This allows you to receive payment for products or services, again in real-time, automatically over the phone or from your website.

 

Virtual Call Centres

o Home workers (unlimited Geographic locations)

o Load balancing and call routing

o Call queuing and handling options

o Skills based routing

o Configurable Wallboard

o Unlimited operators

o operator scripts

o Comprehensive call logs, reports and Statistics

o Call recording options including “on answer” and “elective”

o Eavesdrop

o Credit Card Processing options (Fully PCI compliant)

o Indirect access at competitive call rates

Systems, Service providers and resilience

 

Automate Inbound Card Payments to improve and to provide 24/7 Customer Service

The Telecoms and Credit Card Services have grown significantly during the last few years and now consist of multi-functional systems in London Birmingham and Manchester which are capable of handling thousands of calls an hour. Each location is interconnected to the BT network and to other service providers from whom we obtain a range of interfaces. In particular we have an IP network which provides some interconnection not only between our own geographically positioned systems but also with some of our client’s locations.

We also have a location in Southern Ireland which is interconnected to those in the UK particularly for some of our replicated client services.

To provide and maintain the highly processor intensive control over our services we have advanced call handling, logging and billing capability with multiple databases and servers to ensure a high level of availability and propagation of changes and additions to services and recordings as they occur.

All of the systems are developed, installed and maintained by in-house specialists who provide 24 x 7 support.
We use multiple Internet Service Providers to ensure resilient interconnections and the availability of our web sites.

Our outbound phone calls utilise several carriers who are selected to ensure we maintain a combination of quality of service and reasonable cost which is reflected in the price to you.
Our SMS text service (not premium rate) uses well known carriers with a quality of service that is essential when sending messages to worldwide destinations.

Does your organisation transact card payments legally ?

One way to ensure PCI Compliance is to take the responsibility of storing, transmitting and processing cardholder data out of the hands of the organisation.

This can be done by implementing a secure voice transaction service, during Cardholder Not Present (CNP) payments.

Keyline’s PCI-DSS Level 1 Compliant Card Payment Platforms (Now compliant with the latest: v 3.2) provide exactly this by removing sensitive authentication data from the call platform, customer data is protected and threats to the organisation are reduced at a minimal cost.

Is your call centre accepting credit & debit card payments & PCI compliant ?

Call 0800 077 6311 We can help you to avoid a huge fine or loss of facilities !

https://www.pcisecuritystandards.org/documents/pci_ssc_quick_guide.pdf

 

Online payment systems

 

ACH Payments are electronic credit and debit transfers, allowing customers to make payments from their bank accounts for utilities, mortgage loans, and other types of bills. ACH stands for Automated Clearing House and most payment processors offer ACH payment options to their customers, especially for monthly- and subscription-based transactions. Most payment solutions use ACH to send money (minus fees) to their customers.

 

A Merchant Account is a bank account that allows a customer to receive payments through credit or debit cards. Merchant Providers are required to obey regulations established by card associations. Many processors act as both the merchant account as well as the payment gateway.

 

A Payment Gateway allows merchants to securely pass credit card information between the customer and the merchant and also between merchant and the payment processor. The payment gateway is the middleman between the merchant and their sponsoring bank.

 

A Payment Processor is the company that a merchant uses to handle credit card transactions.

Payment processors implement anti-fraud measures to ensure that both the front-facing customer and the merchant are protected.

 

PCI Compliance is when a merchant or payment gateway sets their payment environment up in a way that meets the Payment Card Industry Data Security Standard (PCI DSS). The PCI DSS standard was created by the Payment Card Industry Security Standards Council to increase security of cardholder data and to reduce fraud.

 

Keyline Telepay can protect your company from huge fines and more for non-compliance.

Memorable numbers – free set up, save on landline charges !

Call free on 0800 077 6311 for same day connection to Mobile,Landline or as a “ Hunt Group”

Stand out from the competition with a Keyline 0800 Freephone or Local Landline Number that gets you noticed

Having a memorable business number helps you stand out from the competition, increases your enquiries, gives national appeal , helps you to break into new local markets.

www.keyline.com

Compliance

If your business accepts Credit and Debit Card Payments, then PCI-DSS Compliance is Essential For Your Business

Call us today on 0800 077 6311 for a Free Compliance Health Check and avoid a huge fine or even the loss of the ability to transact credit and debit card payments

Use Our PCI-DSS Level 1 Compliant Card Payment services for Your Peace of Mind

Now compliant with the latest: v 3.2

The security of our systems is independently assessed and constantly monitored by our Award-winning Cyber-security consultant organisation.
Our Payment Processing can be simply integrated with your web site, with our fully web-configurable Telephony services, or any combination of these to meet your business needs. Add auto-updating of your CRM program to substantially reduce your administration requirement. Available 24 x 7 so that you can focus on improving profitability and cash flow! Comprehensive reporting included!

PCI Compliant processing and call recording with calls routed to your sales staff, including homeworkers. Tokenisation for repeats and refunds.

Concerned that you might not be compliant in respect of your data capture and storage processes but don’t want to change your Payment Service Provider? Get in touch, we may be able to help!

Call centres

Concerned that your Call Centre might not be compliant in respect of your data capture and storage processes, but don’t want to change your Payment Service Provider?

Get in touch today, call 0800 077 6311, we may be able to help!

Any Call Centre that handles credit and debit card details has a duty to protect their customers from fraud

More than £1.6 million worth of fraud occurs on UK credit and debit cards every day.
A fraudulent transaction takes place every eight seconds.
One in five of the 200+ UK contact centres that took part in a recent ContactBabel survey are not fully PCI compliant.
Build and maintain secure systems.

What are the penalties for non-compliance with the PCI data security standard?

Non-compliant operations may lose the right to accept credit card transactions or be fined.
Mastercard recently updated its merchant compliance plan, with fines for a fourth PCI DSS violation now ranging up to $400,000 for non-compliant merchants.
In February 2015 an online travel insurance company was fined £175,000 for storing data in a manner that breached PCI DSS requirements. The data including names, payment card details (including CVV and expiry dates), dates of birth, address, email addresses, phone number, travel dates and destinations and medical screening was stolen by hackers.
Also in February, Islington Council was reprimanded for three serious data breaches in the course of a year; one resulting in a £70,000 fine. The ICO found that the Council failed to disable call recording when bank details were being given. They also identified failures in protecting staff access to sensitive data and discrepancies in server access requests.
Future standards of PCI DSS will undoubtedly be more stringent, with concomitant naming and shaming of non-compliant brands in the press. Avoid these headaches and make sure your business has robust processes in place to protect your profits and customers.

The security considerations

PCI compliance is about more than just securing your systems and encrypting your data.
In many ways, those are the easy parts. Where those systems and data come into contact with humans is the weak point. In a complex operational environment, where hundreds of people might be coming and going every day, proper security procedures are absolutely essential.

Your own virtual switchboard with geographic 01/02 numbers

Your own Virtual Switchboard with Geographic 01/02 Numbers from only £5 a month

To give your business a local presence we can provide you with your own virtual switchboard with geographic business phone numbers with any of the 610 area codes across the UK.

Enhance your company’s image  targeting  specific areas of the UK to market to, even if you are not based there.

These geographical numbers can divert up to 4 locations including  your mobile, landline or as a “ Hunt Group “  with a free voicemail message to email facility.

Please view our terms and conditions.